For bookings made on or before October 6, 2025:
Our cancellation policy was created to provide a better experience for our Sailors. Here’s everything you need to know:

120+ days before sailing: You’ll have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds go back to your original form of payment.
After the 7-day grace period (but still before 120 days): You’ll receive a refund on all payments, excluding your deposit. Your deposit will be held as Future Voyage Credit.
119–45 days before sailing: All funds paid will convert to Future Voyage Credit, good for any voyage within 1 year of your original start date.
44 days or less before sailing: All funds are final. You can, however, transfer your booking to someone else up to 48 hours before departure. (Taxes and fees are always refunded regardless of timing.)

If your voyage was booked through a tour operator or First Mate who bundled your trip with other travel elements (like flights or hotels), their policies may differ. Please reach out to them directly for details.

For bookings made on or after October 7, 2025:
Your cancellation policy depends on the voyage fare option you selected:

Lock It In (Standard Cabins & Suites)
- All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
Base (Standard Cabins)
- All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
Essential (Standard Cabins)
- 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
- 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but will be transferred to Future Voyage Credit.
- 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees). Only secondary Sailors (not Sailor #1) may be changed.
Premium (Standard Cabins), RockStar & Mega RockStar Suites (Non-Lock It In)
- 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
- 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but Sailors may choose to transfer payments made to Future Voyage Credit, change voyage dates, or change any names on the booking.
- 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but any Sailor may be changed.

Before you sail

Are there any restrictions related to the new COVID-19 variant, Omicron?

When can I make reservations for dining, spa, entertainment, and tattoos?

Can I choose a specific cabin, or will one be assigned to me?

Can I book connecting cabins?

What are the benefits of booking a suite?

Does Virgin Voyages have a Sailor conduct policy?

If I booked the My Next Virgin Voyage offer in a currency other than USD, what exchange rates or values can I expect to see with this offer?

Does the My Next Virgin Voyage offer apply to sailings that are 3 nights or less?

Do I need to identify the voyage length when purchasing the My Next Virgin Voyage Placeholder?

Does this change impact any Sailors who previously purchased the MNVV onboard offer?

Where can I go if I have questions about the My Next Virgin Voyage onboard offer?

Will my My Next Virgin Voyage offer be updated if I select my voyage and later change the dates to a longer itinerary?

With the new My Next Virgin Voyage Onboard Offer implemented on July 31, 2024, do I still need to book within 60 days to receive the offer?

Do I have to pick a specific voyage date when I place my deposit on board?

Do I have to purchase the My Next Virgin Voyage offer on board, or can I book it when I get home?

When can I use the “My Next Virgin Voyage” onboard credit? Is it applicable to my current voyage or my future voyage?

Can I pick a specific voyage date for the My Next Virgin Voyage offer while I’m on board?

Can I select the voyage dates, pay for the voyage in full, and then transfer my booking to someone else when booking My Next Virgin Voyage?

I am interested in purchasing more than four (4) My Next Virgin Voyage offers. Would this request be considered?

How many My Next Virgin Voyage offers can I purchase?

When does my deposit toward My Next Virgin Voyage expire?

Is the My Next Virgin Voyage offer transferable to other Sailors?

Can I change my future voyage date at any time?

What cabin categories are eligible for the My Next Virgin Voyage offer?

How do I book my future voyage once I've locked in the MNVV offer?

Is the My Next Virgin Voyage Placeholder deposit of $150 refundable?

What type of payment is required upon booking the My Next Virgin Voyage onboard offer?

Can the My Next Virgin Voyage offer be combined with other offers?

Who qualifies for the My Next Virgin Voyage Onboard Offer?

How do I secure the My Next Virgin Voyage Onboard Offer?

Will the First Mate with whom I booked my last voyage be notified that I’ve locked in the My Next Virgin Voyage onboard offer?

What offers are excluded from combining with the MNVV Offer?

What is the cancellation policy for the My Next Virgin Voyage offer?

What currency will my My Next Virgin Voyage booking be charged in?

Can I apply multiple My Next Virgin Voyage offers to my booking?

How can I get the My Next Virgin Voyage offer?

What is the My Next Virgin Voyage onboard offer?

What is the earliest I can drop off my luggage at the Terminal in San Juan?

What can we do if we arrive in San Juan early due to my flight?

Is there a limit on how much luggage Sailors can bring on board?

Are you offering transfers for UK sailings?

What can I do in Miami if I get to the terminal early?

Where do we drop off our luggage for a Voyage sailing out of San Juan?

At what time does the terminal in San Juan close?

What is the ship's departure time for Voyages sailing from San Juan?

What is the earliest time I can arrive at the terminal in San Juan?

What is the recommended flight arrival time before my voyage?

At what time does general boarding begin?

What is the address of the cruise terminals?

How will Sailors receive their luggage tags?

What is the Print-at-Home Luggage Tag process?

Will I receive any documents in the mail - tickets, luggage tags, etc?

Where can I park at PortMiami, and how much is it per day?

At what time should I arrive for my voyage?

Can I use a Passport card instead of a Passport book for my Voyage out of San Juan?

What are the Passport requirements for Voyages departing from San Juan?

Are passports and visas required to sail?

What are your isolation and contract tracing requirements?

How are you keeping your Crew members safe and healthy?

How are you keeping a clean scene on the ship?

Are COVID-19 vaccines required to sail?

I am pregnant. Can I still go on my voyage?

Can I bring a personal speaker onboard?

Can I bring smart glasses onboard?

Can I bring food back onboard from port?

What items are prohibited from being brought on board?

Are there any restrictions on persons with prior criminal convictions from sailing?

I am 18, can I bring alcohol on board?

What are your policies for bookings made within 45 days or less from the sail date?

Does the current flexible booking policy apply to Circles?

Can I bring musical instruments on board?

I’m booked on back-to-back sailings. Is there a special process to handle my bookings?

Can I bring water or other non-alcoholic drinks?

Does Virgin Voyages offer travel insurance?

Can Virgin Voyages refuse my booking or deny me boarding?

What is the smoking policy?

Can I bring weapons?

What is Virgin Voyages' cancellation policy?

Can I bring water or soft drinks on board?