For bookings made on or before October 6, 2025:
Our cancellation policy was created to provide a better experience for our Sailors. Here’s everything you need to know:

120+ days before sailing: You’ll have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds go back to your original form of payment.
After the 7-day grace period (but still before 120 days): You’ll receive a refund on all payments, excluding your deposit. Your deposit will be held as Future Voyage Credit.
119–45 days before sailing: All funds paid will convert to Future Voyage Credit, good for any voyage within 1 year of your original start date.
44 days or less before sailing: All funds are final. You can, however, transfer your booking to someone else up to 48 hours before departure. (Taxes and fees are always refunded regardless of timing.)

If your voyage was booked through a tour operator or First Mate who bundled your trip with other travel elements (like flights or hotels), their policies may differ. Please reach out to them directly for details.

For bookings made on or after October 7, 2025:
Your cancellation policy depends on the voyage fare option you selected:

Lock It In (Standard Cabins & Suites)
- All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
Base (Standard Cabins)
- All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
Essential (Standard Cabins)
- 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
- 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but will be transferred to Future Voyage Credit.
- 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees). Only secondary Sailors (not Sailor #1) may be changed.
Premium (Standard Cabins), RockStar & Mega RockStar Suites (Non-Lock It In)
- 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
- 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but Sailors may choose to transfer payments made to Future Voyage Credit, change voyage dates, or change any names on the booking.
- 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but any Sailor may be changed.

Before you sail

Are there any restrictions related to the new COVID-19 variant, Omicron?

Can I select the voyage dates, pay for the voyage in full, and then transfer my booking to someone else when booking My Next Virgin Voyage?

When can I make reservations for dining, spa, entertainment, and tattoos?

Can I choose a specific cabin, or will one be assigned to me?

Can I book connecting cabins?

What are the benefits of booking a suite?

Are you covering Sailors’ costs for flights and hotel due to canceled voyages?

When will the Resilient Lady 2024-2025 voyages be released and where is she sailing to?

What are the options for Sailors booked on Resilient Lady impacted voyages?

Can I bring food back onboard from port?

Can I bring water or other non-alcoholic drinks?

What is Virgin Voyages' cancellation policy?

Are you able to accommodate my dietary requests and/or food allergies?

Are there cabins for Sailors with disabilities or requiring the use of mobility devices?

I’m a Sailor with a disability who has booked an upcoming voyage. If I require an accommodation or other type of assistance, is there anything I should be doing in advance?